At Electricsupply, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our easy and hassle-free return process ensures that your experience is smooth and worry-free.

Eligibility for Returns

You may request a return if:

• The product is defective or damaged upon arrival
• You received the wrong item
• The product does not match the description on our website

Note: Returns must be requested within 30 days of delivery.

How to Initiate a Return

1. Contact our customer support via email: contact@electricsupply.shop, WhatsApp, or our website contact form.
2. Provide your order number, product name, and reason for the return.
3. Our support team will guide you with the return instructions and provide the return address.

Return Shipping

• For defective or incorrect items, Electricsupply will cover the return shipping cost.
• For other returns, customers may need to pay for return shipping.
• Please use a secure and trackable shipping method to avoid any loss during transit.

Refund Process

• Once the returned product is received and inspected, we will notify you about your refund status.
• Refunds are processed within 5–10 business days to your original payment method.
• Shipping charges are non-refundable unless the return is due to our error.

Exchanges

• If you prefer an exchange, we will send the replacement item once we receive the returned product.
• Product availability applies for exchanges.

Important Notes

• Products must be returned in their original packaging and in unused condition.
• Some items may not be eligible for return, including customized, perishable, or hygiene-sensitive products.
• Electricsupply reserves the right to reject returns that do not meet the above criteria.

Customer Satisfaction Guaranteed
We are committed to providing a reliable and professional shopping experience. Our support team is always ready to assist with any concerns regarding returns, refunds, or exchanges.